Installation Steps
Receive the link or code: A technician will provide you with a unique URL or a code to start the session. This is typically done via email, text, or during a phone call.
Download the installer: After navigating to the provided URL or entering the code, your web browser will automatically download the installer file. You might see a prompt to save the file.
Run the installer: Locate the downloaded file (usually in your "Downloads" folder) and double-click it. The file is typically named something like
ScreenConnect.ClientSetup.exeor a similar variation.Follow the prompts: The installation wizard will guide you through the process. In many cases, it will simply run and install the client without requiring further input. You may be asked to provide administrative approval to launch the application.
Connect to the session: Once the installation is complete, the ScreenConnect application will launch and connect to the remote support session. An icon may appear in your system tray to indicate that it is running. You can then let the technician know that the installation is complete and the session is ready.
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